Gonna blog abt tis shop with uber lousy poor services provided by their service engineer in their so called "professional pc clinic".
This whole incident started at around feb. I was having problems with the new acer lappy which i had bought from their shop. Furthermore, i was "scammed" to sign on as their member for $30. Ok, the problem was my keypad was accidentally locked by some short cut key functions. Therefore, i decided to call the Challenger shop for help. So i told my keypad was locked by some short cut key functions and i could not type anything with my keyboard.
A guy picked up de call and said, "Im afraid acer laptop dun hab a key locked function. Most likely, your computer is spoilt. You will have to bring down your laptop to our place and we will reformat your lappy or change a new lappy for you."
Sound okay to u? U may tink yea its ok to u. But.. u should hear his tone in de phone. He gave me a "sian wanna faster put down de phone so that i can go and slack" attitude!! Basically, this shop likes to settle everything just by reformatting your computer even tou that problem had nuthing to do with your software.
Okay, nvm. I continued to ask "Can i have Acer service centre number?"
He was stunned. But after a while, he reluctantly gave me the number.
So i called to Acer which was very busy but i was pissed off so i continued to wait for the call to patch tru with my hp. I waited and waited for abt 30mins and finally the technical assistant picked up the call. So i told her the exact same ting which i had told the "thrash" in Challenger. And she gave me a few instructions to reset the short cut key functions. TaTa!! My keyboard was back again!! So i said thanks to the her for saving me the trouble of going down to the shop itself and had my lappy reformatted which i had spent quite alot of precious time to set up and install my stuffs in the lappy.
Next, i proceeded to call back to the CHallenger shop. I was furious and pissed off. I wanna lodged a complaint to the management side. So a guy picked up again but i duno was it the same "thrash".
So i said "Can i speak to your branch manager please?"
Same thing, he was stunned.
He asked "Erm.. May i know what is it regarding?"
I replied "Oh.. I just wan to make a complaint."
After hearing "COMPLAINT", he quickly scurried off to find help from other colleagues. Obviously, he dunwan me to speak to the manager directly.
Den a guy (lets call this guy retard) with a much more matured tone came in and asked "Hi, may i noe what is it regarding?"
Me: Oh. I wanna complain about the services of one of your people. Can u get me your manager.
Retard: Oh. u can just speak to me.
Me: Are you the branch manager?
Retard: Oh, im the most experienced personel here. Can be so called the manager.
(Obviously, this guy was not the manager.. Wad a TOOT LAO JIAO!!)
Me: Okay... I wanna know how well trained is your personel in Challenger in term of fixing computers.
Retard: They are very well trained. They have the experiences and qualitfications. Erm.. can u speak chinese? Speak chinese easier.
(Wah?? Once i heard de can u speak chinese, my doubts of him increased. But being a nice guy, i switched to chinese for the sake of him.)
Me: Now i have a problem. I dun trust your personels. I believed they are unable to handle computer problems.
Retard: Y leh?
Me: Cos... Just now i called, your man cant even help me troubleshoot some simple thing. And he even dare to tell me that my lap top is spoilt and i have to come down to exchange for a new one.
Retard: Erm.. wad problem is your computer suffering from?
Me: Its already fixed. I wanna noe why is your man unable to trouble shoot such a simple problem.
Retard: Oh.. maybe the guy who answered your call was the salesman. Cos we are the service engineer side and they are the sale side. That's why he dunno how to fix your problem.
Me: SO if he is not the service side, y he had to act clever and tried to act pro?
Retard: Oh. cos all of us are having lunch just now. Maybe thats why. ERm.. so whats problem are u facing?
Me: I TOLD U!! ITS ALREADY BEEN FIXED. MY QUESTION IS IF ALL OF THE SERVICE SIDE ARE EATING. WHY CANT HE JUST GET MY CONTACT AND ASK U ALL TO CALL ME BACK. WHY HE HAB TO ACT CLEVER AND TELL ME TO BRING MY LAP TOP AND EXCHANGE A NEW ONE. ANSWER MY QUESTION.
Retard: Erm.. ya.. thats his fault. I apologise on my colleague's behalf. I will tell him later cos he went for lunch.
Me: Okay. Good. Now my 2nd question is how good are your service engineers? Are they able to trouble shoot?
Retard: Yea. They can.
Me: My question is how good are they?
Retard: Erm.. what do u mean?
Me: If i want to compare them to the Acer technicians, are they able to come up with same quality of work as Acer HQ?
Retard: Yes! They can. Like me, i have many years of experiences here. (take note of this bullshyt comments by him and he continued to praise himself) TO tell you the truth, other people noe de stuff, i noe. I noe de stuff, ppl may not noe.
Me: So u are not the branch manager?? U are jus a service engineer??
Retard: Erm.. Im some sort like a senior engineer.
(Confirmed this guy is jus a small fry in the shop. =.=)
Me: Oh ok. I like your answer. So my last question for u. What are you goin to do with your inexperienced colleague? I wan you to report back to me what u had done.
(Basically, i noe hes not the manager but i just tryin to stress him.)
Retard: Erm.. maybe i send them for more courses upgrade themselves.
Me: Hmm.. not bad. Okay, bb.
----------------------- End of Conservation -----------------------------------------
On the 2nd week of May:
My toshiba lappy spoilt. I cant maple with it. Therefore, i decided to send it for check up at the Challenger PC clinic in IMM again since im de member there. I told myself if they are going to make any mistakes again. Im gonna fuck them upside down straight in their shop to ask them to wake up their fucking ideas.
OKay.. so they helped me did a full system check and same old ting they reformatted my lappy. After tt they called me to come down to collect my lappy. I was stunned. As i tot it was supposed to be a hardware problem as my lappy shut down as if there was not enuff battery. I told the engineer (a tall guy) repeatedly. It was not a normal shut down. It shut down as if the hard disk just stopped abruptly. But from the report he gave me, he only wrote "auto shut down". Shyt u!! Anyway, back to the call, i checked with him (i got a 50% hunch that it was de retard again) to confirm.
Me: Erm.. so may i noe what is the problem?
Retard (50%): Oh, i did a system check and some file got problem. So i reformatted now its okay.
Me: Oh ok. Thanks.
----------------------------- End of conservation ----------------------------------
So i went down to collect my laptop last saturday. I waited at their cozy pc clinic until a mid 30s guy with spect came in and said heres your lappy. Wow.. i was like how de hell did u noe im de lappy owner wen i jus sitted there quietly. Den he started to speak chinese again!! Till now, im 80% confirm that he was the so called "lao jiao manager of de servce side". After seeing his face, im not very convinced that hes really tt experienced. Cos he got tt slacker face. He proceeded to switch on my lappy and ask me to check. As my window was loading much slower den usual, i commented how come so slow.
He replied: Your ram slow mah. (Sound okay again. But he got tt sarcastic tone plus a bo chup face)
Nonetheless, i asked him is there any warrenty for this service since it costed me $80. He said if there were any problems within the next 7 days, u can bring it back to us and we will help u fix it without charges. Okay, simple and standard answer.
So after i reached home, i connected my lappy to the internet and tested to see if everything was okay. And wow.. it shut down after 10mins. Wad de fish?? So no choice, i had to call back to the Challenger shop again. 1st 3 calls, i dun understand why. The line was connected but got alot of background voices of the engineer discussing someting and i even tried to shout but in vain. Hence, i had to put off de call and redial again. This time, user line was busy. 2nd time i called, same thing happened with the same backgrd voices. And i redialled again, and got a user busy notice. 3rd time!! Same thing again!! And i realised de backgrd voices are the same!! By the 4th time, i managed to call tru. Its de voice of the retard!! 100% confirmed cos he spoke chinese str8.
Retard: Yea, what happened?
Me: Im de one who just went down to collect my laptop which will shut down on its own.
Retard: Yes i know. Why?
Me: It shut down again. Do u noe whos de one in charge of repairing my lappy?
Retard: Its me.
(Wohoo!! Bingo!! Its de so called lao jiao engineer who said ppl noe de ting he noe he noe de ting ppl may not noe de act zai engineer)
At tis pt of time, i am smirking and grinning. Its de one!! The one who self claimed to be the most experienced and zai service engineer in the whole of Challenger PC Clinic. Dun play play ok..
Me: Did u do a test to see whether it will still shut down after reformatting?
Retard: Yes. I did a 24hrs check. It never shut down.
(WOW!! Im so touched. He managed to stay with my lap top 24hrs!! Imagining what he was tryin to do with my lappy which was a "she")
Me: But so weird rite, i just reached home. Connect to internet den it shut down?
Retard: HUH? INTERNET?
Me: What?? U never tried switching it on online?
Retard: Haha.. I tink is ur cable point got virus la.
Me: WHAT? CABLE POINT CAN HAVE VIRUS?? HOW COME MY 2 OTHER COMPUTERS WUN GET VIRUS?
Retard: Yea. Cos the other 2 got anti virus ma. Never mind. U bring down your laptop again. I help you reformat. Confirm virus le la. U go check with your internet provider. After i reformat, i let u connect to our cable point here to test and see whether it will shut down anot.
Me: Are you trying to tell me your cable point dun have virus but my cable point have virus?
Retard: I never say that. You can call your internet services to check for u.
Me: (Du lan 80%. Almos there liao.. Wanna slap his face cos he likes to smoke me with his smoking bomb) Oh ok. I tried to test it for 1 night to see whether it will auto shut down without internet. Then tomoro i bring it down to your shop. Will "YOU" be around tomoro?
Retard: Yea. I will.
Me: Okay what time?
Retard: 1130am to 930pm.
Me: Okay i will find u tomoro.
------------------------ End of conservation ----------------------------------------
Next, i proceeded to call Starhub.
Starhub: Yes, may i help u?
Me: Hi, i wanna ask u abt a very crappy question. Does your cable point has virus?
Starhub: Huh, what do u mean?
Me: Well, some engineer told me my cable point may have virus. So i wanna ask does my cable point has virus?
Starhub: Erm.. i dun tink so. Cable point cannot have virus. If not the entire HDB will got that virus since de internet is shared.
Me: Yea.. tts wad im tinking too. But according to this engineer, its seems that he believed that virus is like a worm that can stay at my cable point waiting for me to plug in my modem cable so that it can crawl into my computer. >< And i duno y but this particular virus according to him likes my cable point only. Maybe my cable point got some food it likes? I duno. Anyway, just to confirm with u one last time, is it possible 2 different cable points. 1 cable point will have virus and 1 will not?
Starhub: That's not possible.
Me: Okay. Thank you.
----------------------- End of conservation ----------------------------------------
After repeated testing of my laptop, i confirmed it will shut down or break down even without being online. Thus, i waited for tomoro to come. While mapling, my guild got 1 call Datou he asked me wad happened as he heard from cas that im very angry over my lap top. I told him wad happened. And he said i tink is the cooling fan spoilt thats y ur laptop got heated up and shut down on its own. He said the fan is also known as the catalyst. The words "fan + catalyst" rang a bell. I remembered seeing this notice popped out from my laptop saying that "the fan catalyst is not working, pls shut down your computer and send for repair." But after i restarted the comp, there's no more such notices and my lappy was working properly ever since. Tts y i tot it was some false alaram. Now i was quite confirmed that it was de fan problem.
The next day, i brought down my lappy to them. The retard was there. And he gave me "sian + zombie" face early in de morning!! He shot me a look and ask:
Retard: Still shut down?
However, since i noe what was de problem i told him nicely face to face.
Me: Ya. I think is de fan problem. Can u help me check de fan?
Retard: Okay.
Tall guy beside him: Shut down confirm virus la..
Retard: Give me de recovery CD.
(Wah? Hes like ordering me at that point of time. I super do not like that. B4 i passed him de CD, i told him nicely again..)
Me: Can you show me the fan b4 you do de reformatting? I believed its de hardware problem.
Retard: Cannot be la.. I did a 24hrs system check, the fan is okay. Pass me the CD.
(ZzzzZzzzzZzzz..... So i passed him de CD.)
Retard: Okay, u come back at 1230 or 1pm. B4 u go, pass me the cable.
(Fug tug attitude)
So i went home since my dad drove. I was totally pissed off!! Even my dad said his attitude was not good. Like wan to go slack asap.
1240pm. I went to de store again. While waiting in the store, the tall guy was helping other customers. Den , de retard came in. Guess wad? He smiled!! He farking smiled at me!!
Retard (smiling face): I did a reformat. It really do shut down. Most likely is the fan problem.
Me: HAH???
Retard (Act frenli 100%): Yea. So now i have to discuss with you whether you wan us to help u send to toshiba? The fan unit is quite expensive.
Me (trying very hard to curb my anger): IM NOT INTERESTED IN THIS. IM MORE INTERESTED WHY I HAVE TO COME DOWN 2 TIMES DEN U ARE ABLE TO REALISED DE FAULT IS ON THE FAN.
(Outside customers started to look in to see who is scolding who)
Retard (suddenly talk very soft): Erm.. i did a 24hrs system check. It never shut down. SO i believed that de fan maybe cooled down quite long tts y tt time can on for 24hrs. Now it cannot, once i on it will shut down. So u have to come 2x is no choice.
Me (unhappy with his answer): When i just brought you the computer this morning, i told you nicely can you check the fan first. But u say until very confident that it is not de fan problem. And whos de one go and say its CONFIRM VIRUS LA and MY CABLE POINT GT VIRUS!!
(Yea, now im targetting the tall guy who is now attending to other ppl. Surprisingly, jus now he like to mind other ppl business and give a comment. But now, hes as quiet as a mouse at a corner of de place not even willing to assist his own colleague or even to admit it was his fault to give such a stupid comments wen he din even repair my lappy)
Retard (no choice hab to answer while other customers are looking at us): Erm.. ya really last time got 1 virus the whole poly got it from the internet. You dun believe u can ask him (pointing to the tall guy). Hes from poly.
(Im not bias on whether u are from poly or even ite. But once i looked at him, he dun even dare to look str8 into my eyes, wads de pt of eating till so tall and big and cant even stand up like a man? Are u sure u graduated from poly? He din even bother to reply to de retard!!)
Lucky for the retard, there's a customer joining him in de poly virus discussion.
Retard's customer: Yea.. wads tt virus called. I rem occur quite long ago.
Retard: Ya.. Blah.. Blah.. Blah.. (as if i care)
(At tis moment of time, im super angry cos hes talkin to another customer wen he haben answered my question.)
Me (impatient but i still wait till the customer left as a form of courtesy) Fianlly de customer left and hell jus started for retard.
Me: Okay.. Enough of the virus thing. Im wondering how come im not the one repairing computer and yet i am able to know that the problem lies with the fan. And u being the "ppl noe de ting i noe, i noe de ting other ppl may not noe" din even noe tt?
Retard: Erm.. if lidat.. Since u are unhappy with my services. I can give u a refund back.
Me: Yea, im happy with that. And i even wan to get a refund for my member fee since i cant even trust u all to repair a laptop.
Retard: Oh okay..
(I proceeded to the work station with him while hes doing the transaction. Meanwhile, 2 female customers came in and waited behind me.)
Me: Btw, when did u realise my computer will shut down today?
Retard: Just now after i done de formatting.
Me: HAH?? I TOT I SENT U MY LAPPY IN THE MORNING? HOW COME NOW DEN U FINISHED THE FORMATTING?
Retard: Oh, i mean last time i reformat it wun shut down....
Me (interrupt him): I DUN WAN TO NOE WAD HAPPEN LAST TIME. I WAN TO KNOW WAD HAPPEN NOW!! WEN DID U REFORMAT MY LAPPY TODAY?
Retard: Okay.. I reformat ur lappy the first time and it never shut down.
Me: (Bang my fist on the table) I SAY TODAY LA!
Retard: (Stunned)
Me: Okay, i repeat my question. (Sigh) To...day, i passed you my laptop right. Wad time did u reformat my lap top?
Retard: Oh. I reformatted it str8.
Me: So what time did u finished reformatting the lap top?
Retard: Erm.. i forgot. Around 1130?
Me: So since you realised that it was a hardware problem, why din u just give me a call and tell me? Instead, u let me drive down 1 more time then u let me noe it is de fan fault.
Retard: Erm.. its lidat de. This kind of hardware + money issue, we had to discuss with u to seek ur permission. Cos last time got 1 customer dunwan pay.
Me: So? Tis doesn't explain why u cannot call me to tell me wads the problem. And that case is bcos some ppl din explain to the customer abt that money issue. You can jus seek for my permission on the phone right?
Retard: Ermm.. cos our company policy is lidat after that incident.
Me: Ok.
Retard: Okay. Now i give you back your Toshiba laptop, u must ask them properly. Cos once u sent in ur laptop to them, they will charge u $100. And they dun kip their spare parts so they will have to order and that will take some time...
Me (interrupt): I dunnid u to tell me all this. (Both customers look at us again) If the service is good, i dun mind paying the money and spending the time. If the service is like here, i wun even wan to pay a single cent.
Retard: Oh okay. I can only say that i tried my best. (Yeah right..)
Retard: Erm.. i cannot refund your membership fee cause you purchased an Acer laptop from us and u need the 5 years service warrenty in order for us to help u sent your spoilt Acer laptop to the factory (both my toshiba and Acer lappy spoilt on the same week).
Me: Oh. Okay but i wun have to pay a single cent to u rite?
Retard: Yea. I revise the policy with u again. Your Acer lappy has a 1 year hardware warrenty. After the 1 year, u had to pay for the parts. As u hab the service warrenty, u wun hab to pay for de servicing charge by us.
Me: Actually, i still got 1 more question. U noe wen i first bought tis Acer laptop got this salesman. He told me that actualli by joining as a member, i dun hab to pay for de service charges even wen de computer was not bought from tis shop.
Retard: No la.. Cannot be. Must be some miscommunication. Common sense de ma.. Where got so good?
Me: Yea, i noe. That's why i confirmed with him again b4 i signed. I told him i got a TOshiba Satellite which was not bought from here, if i send it here for repair, will it be free for servicing. He say can. He say eveyting oso can.
Retard: Okay, this ting u must find the salesman to settle with him cos we are de service side.
Me: Yea, i wanna talk to the manager of the sales side.
Retard: Erm.. is better u talk to him.
Me: Why i hab to talk to him. He sure dun remember what he said. There's so many customers everyday. Is better i told the manager so that de manager will do someting to the entire sales side. Is this Gary still around?
Retard: Yea, hes around. Maybe later u can go and find him.
Me: I dunwan to talk to him. Why u cant feedback this to him or the manager for me instead?
Retard: Erm.. cant la. Haha.. I from the service side.
Me: Okay, i like your answer.
Retard: Let's go to the cashier to get ur refund.
Retard: Erm.. can u refund this customer $80?
Cashier: Huh? Refund? Eh.. XXX!! How to refund ar?
XXX: Refund?
Retard: Ya, refund $80.
(Meanwhile, i continue to talk to him)
Me: Where is your manager ar?
Retard: Huh?
Me: I wan to discuss with him on this salesman issue.
Retard: Erm.. u wan me call this salesman for u?
Me: I say i dunwan talk to him. Waste my time.
Retard: (nuthing to say kinda stressed)
Me: Okay la, since i hab no time. U helped me feedback tis to ur manager. Ask him to go educate your sales side. Dun everyting oso say yes can be done den in de end after buy le everyting oso cannot do. That time i say i wan to upgrade my desktop to 1G but i duno is it a DDR1 or DDR2 ram. So he asked me how many years is my desktop. I told him 2 years ago. He also say sure can upgrade using DDR2 ram de la. Den turn out wen i carried the CPU to your side, u told me that my desktop is DDR1 ram. That salesman even asked me to buy the DDR2 ram first. Luckily i clever never listen to his bullshyt. If buy le duno do wad sia.
Retard: Oh ok. Sometime 2 years ago de pc can use DDR2 ram. Maybe he tot sure can.
Me: I dun care la. I jus wan the manager to go and educate ur salesman. Dun everyting oso say can. After buy le, this cannot that cannot. You noe wad i mean?
Retard: Haha.. OKay.. Cya.
Me: Okay, bb.
----------------------------------------- THE END -----------------------------------
